NLP for Arabic Dialects

Start with AraBERT and fine-tune on Yemeni, Saudi and Emirati utterances for better intent recognition.

Channel Integration

Deploy the bot on WhatsApp Business, Facebook Messenger and web live-chat using a Dialogflow CX backend.

Data Privacy & Compliance

Anonymise PII and store transcripts in GCC regions only to comply with PDPL (KSA) and DIFC DP Law.

Continuous Learning Loop

Log low-confidence intents, retrain weekly and apply active learning to reach a 92 % resolution rate within three months.

Key Metrics

  • Average response time < 2 s
  • Containment rate > 70 %
  • CSAT ≥ 4.3 / 5